Order Processing
- All orders are processed within 7-8 business days after payment confirmation.
- Orders are not shipped or delivered on weekends or public holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional time in transit for delivery.
Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Example: If your total order amount is $100, and the shipping fee is $25, your total payable amount will be $125.
- Delivery time depends on your location and chosen shipping method.
Order Tracking
- Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number(s).
- The tracking number will be active within 24–48 hours.
International Shipping
- We currently ship to selected countries.
- Customs duties, taxes, or import fees (if any) are the buyer’s responsibility. These charges are not included in the product price or shipping fee.
Order Cancellation
- If the order has already been shipped, cancellation is not possible.
- If you request a cancellation after shipping, the shipping fee will not be refunded (e.g., on a $100 order with a $25 shipping fee, only $100 will be refunded once the item is returned in unused condition).
Returns Due to Delivery Failure
- If a shipment is returned to us due to incorrect address, non-availability, or refusal to accept the parcel, the reshipping cost will be borne by the customer.
- The original shipping fee is non-refundable in such cases.
Damaged or Lost Packages
- We are not liable for any products damaged or lost during shipping.
- If you receive your order damaged, please contact the shipping carrier to file a claim.
- Keep all packaging materials and damaged items before filing a claim.
Contact Us
If you have any questions about this Shipping Policy, please contact us:
📧 Email: ivercart1@gmail.com